Many or all companies we feature compensate us. Compensation and editorial research influence how products appear on a page. Student Loans Student Loan Repayment Your Guide to Student Loan Servicers Updated Aug 16, 2023   |   8-min read Written by Christy Rakoczy Written by Christy Rakoczy Expertise: Student loans, mortgages, insurance Christy Rakoczy has been a personal finance and legal writer since 2008. She has a Juris Doctor degree from UCLA School of Law and was a college instructor before she began writing for the web. Learn more about Christy Rakoczy Some lenders, including the federal government, offer student loans but don’t administer them themselves. Instead, student loan servicers handle the day-to-day tasks associated with the loan, including collecting payments and providing information and support to borrowers. When you borrow federal student loans, you’re assigned a loan servicer that has contracted with the U.S. Department of Education. For private student loans, lenders usually service their own loans, but may contract with a servicer, which will reach out to you when repayment begins. To change servicers, you need to refinance or consolidate your loans. In this guide, we’ll explain what loan servicers do, how to stay in touch with your loan servicer, and how to change servicers if you’re unhappy. In this guide: What student loan servicers doStudent loan servicers directoryFormer student loan servicersBest and worst student loan servicersFrequently asked questions What student loan servicers do Student loan servicers handle the administrative tasks associated with student loan debt. According to the Consumer Financial Protection Bureau, some of these tasks include: Disbursing funds to you and your school after you have been approved for a loan.Keeping track of your loans while you are in school.Processing student loan repayment.Responding to requests for information from borrowers.Accepting applications to change repayment plans and processing changes when you’re eligible to switch to a different repayment option.Accepting applications for deferment and forbearance and taking the steps necessary to pause payments when you qualify.Maintaining a record of your education loans.Ensuring that your loans are administered in compliance with federal rules and regulations. Find out more in our guide to student loan repayment. >>Read more: Who is my student loan servicer? Student loan servicers directory You can learn more about federal student loan servicers—and determine which servicer handles your loans—through the National Student Loan Data System (NSLDS). You can also see a list of student loan servicers below. American Education ServicesCornerStoneFedLoan ServicingGranite StateGreat Lakes Educational Loan Services, Inc. HESC/EdfinancialMohelaNavientNelnetOklahoma Student Loan Authority (OSLA Servicing)Other Student Loan Servicers American Education Services AES was first established by the Pennsylvania Higher Education Assistance Agency to service FFEL loans. PHEAA was established in 1963 by the Pennsylvania General Assembly and is now a major federal student aid organization contracted with the Department of Education. Email: Secure email after signing into your account. Phone number: 800-233-0557Address: Send correspondence to P.O. Box 2461, Harrisburg, PA 17105-2461; send payments to P.O. Box 65093, Baltimore, MD 21264-5093.Website: www.aessuccess.org Full review: AES Student Loans Review CornerStone CornerStone is a not-for-profit federal student loan servicer that has been servicing student loans since 1984. Email: [email protected]Phone number: 800-663-1662Address: Send correspondence to P.O. Box 145122; Salt Lake City, UT 84114-5122; send payments to P.O. Box 979133 St. Louis, MO 63197-9000.Website: www.mycornerstoneloan.orgFull review: CornerStone Student Loan Review FedLoan Servicing FedLoan Servicing was established to support the Department of Education in servicing federal student loans. It also manages the Public Service Loan Forgiveness program for the Department of Education. Email: Secure email after signing into your accountPhone number: 800-699-2908Address: Send correspondence to P.O. Box 69184, Harrisburg, PA 17106-9184; send payments to P.O. Box 790234, St. Louis, MO 63179-0234.Website: www.myfedloan.orgFull review: FedLoan Servicing Review Granite State Granite State was established in 1986 and services both federal and private student loans. It is a not-for-profit federal contractor. For federal student loans: Email: N/A Phone number: 888-556-0022Address: Send correspondence to P.O. Box 3420; Concord, NH 03302-3420; send payments to P.O. Box 4414, Portland, OR 97208-4414.Website: www.gsmr.org Great Lakes Educational Loan Services, Inc. Great Lakes Educational Loan Services, Inc. is an affiliate of Nelnet Diversified Solutions. It provides federal student loan servicing for borrowers who obtained loans from the Department of Education. Email: Via websitePhone number: 800-236-4300Address: Send correspondence to P.O. Box 7860; Madison, QI 53707-7860; see payment address when you’re logged into your account.Website: www.mygreatlakes.orgFull review: Great Lakes Student Loans Review HESC/Edfinancial Edfinancial is located in Knoxville and has been in the student loan servicing industry for more than 25 years. It provides federal student loan servicing for borrowers. Email: Via websitePhone number: 800-337-6884Address: Send correspondence to P.O. Box 36008; Knoxville, TN 37930-6008; send payments to P.O.Box 4830, Portland, OR 97208-4830.Website: edfinancial.comFull review: Edfinancial Student Loan Servicer Review Mohela Mohela is a student loan servicer with more than 530 employees dedicated to providing support to federal student loan borrowers. Email: Via websitePhone number: 888-866-4352 Address: Send correspondence to 633 Spirit Drive, Chesterfield, MO 63005-1243; see payment address when you’re logged into your account.Website: www.mohela.comFull review: Mohela Student Loans Review Navient Navient has more than 45 years of experience and has serviced more than $300 billion in student loans. More than 12 million customers have their loans serviced by Navient. Email: Accessed via help center after logging into your accountPhone number: 800-722-1300Address: Send correspondence to P.O. Box 9635, Wilkes-Barre, PA 18773-9635; send payments to P.O. Box 4450, Portland, OR 97208-4450.Website: www.navient.comFull review: Navient Student Loans Review Nelnet Nelnet is headquartered in Lincoln, Nebraska, and has more than 2,500 associates who serve customers. Nelnet is not just a loan servicer; it also provides education planning and asset management services. Here is the information for federal student loans serviced by Nelnet: Email: Via websitePhone number: 888-486-4722Address: Send correspondence to P.O. Box 82561, Lincoln, NE 68501-2561; send payments to P.O. Box 2837, Portland, OR 97208-2837.Website: www.nelnet.comFull review: Nelnet Student Loan Review Oklahoma Student Loan Authority (OSLA Servicing) OSLA has been servicing loans for more than 40 years but has only recently begun acting as a student loan servicer. It was created by the Oklahoma legislature as a public trust in 1972. For Federal Direct Loans: Email: [email protected]Phone number: 866-264-9762Address: Send correspondence to P.O. Box 18475, Oklahoma City, OK 73154-0475; send payments to P.O. Box 4278, Portland, OR 97208-4278.Website: www.osla.orgFull review: OSLA Student Loan Review Other student loan servicers There a few other student loan servicers aside from those listed above. You can find more information about them in our full review: Firstmark Student LoansHeartland ECSI Student Loans Former student loan servicers Two companies you may have heard of are no longer servicing federal student loans: Aspire Loan Servicing was awarded a contract as a student loan servicer in 2012 but exited the servicing business in 2015.Conduent Education ceased servicing federal loans as of Sept. 1, 2019, and all loans that were administered by Conduent have moved to other servicers.The Vermont Student Assistance Corporation (VSAC) used to serve as a lender and servicer for college students in Vermont but transferred it’s loans to Nelnet in August 2016. Best and worst student loan servicers LendEDU conducted research to determine the best and worst student loan servicers using Consumer Financial Protection Bureau data on complaints. You can see which companies received the most and least complaints in our report on CFPB Student Loan Complaints. Frequently asked questions about student loan servicers Can I change my servicer? For government loans, you are assigned a federal student loan servicer and cannot change your servicer unless you move to a Direct Consolidation Loan with the Department of Education and are assigned a new servicer. Loan consolidation could also simplify your loan repayment process. You can also refinance your federal or private student loans with a new private lender, which has the effect of changing your servicer to the new lender. The best student loan refinancing companies could also help you get a lower monthly payment, a lower interest rate, or both. However, you’ll give up federal borrower protections, such as the opportunity for student loan forgiveness, if you refinance federal loans with a private lender. >> Read more: Should You Refinance Federal Student Loans? If I refinance will I keep my servicer? You cannot generally keep your loan servicer if you refinance, unless you refinance a private student loan with the same private lender. How do I know when my servicer changed? If the Department of Education transfers your loans to a new servicer, you will receive an email or a letter from your new servicer. You will also receive a welcome letter once your loan information has been transferred.