Your Guide to Student Loan Servicers
Student loan servicers collect payments, provide customer service, and otherwise manage the administration of student debt. You're assigned a private loan servicer for federal student loans and can't change your servicer without refinancing or consolidating your loans.
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Some lenders, including the federal government, offer student loans but don’t administer them themselves. Instead, student loan servicers handle the day-to-day tasks associated with the loan, including collecting payments and providing information and support to borrowers.
When you borrow federal student loans, you’re assigned a loan servicer that has contracted with the U.S. Department of Education. For private student loans, lenders usually service their own loans, but may contract with a servicer, which will reach out to you when repayment begins.
To change servicers, you need to refinance or consolidate your loans. In this guide, we’ll explain what loan servicers do, how to stay in touch with your loan servicer, and how to change servicers if you’re unhappy.
In this guide:
- What student loan servicers do
- Student loan servicers directory
- Former student loan servicers
- Best and worst student loan servicers
- Frequently asked questions
What student loan servicers do
Student loan servicers handle the administrative tasks associated with student loan debt. According to the Consumer Financial Protection Bureau, some of these tasks include:
- Disbursing funds to you and your school after you have been approved for a loan.
- Keeping track of your loans while you are in school.
- Processing student loan repayment.
- Responding to requests for information from borrowers.
- Accepting applications to change repayment plans and processing changes when you’re eligible to switch to a different repayment option.
- Accepting applications for deferment and forbearance and taking the steps necessary to pause payments when you qualify.
- Maintaining a record of your education loans.
- Ensuring that your loans are administered in compliance with federal rules and regulations.
Student loan servicers directory
You can learn more about federal student loan servicers—and determine which servicer handles your loans—through the National Student Loan Data System (NSLDS). You can also see a list of student loan servicers below.
- American Education Services
- FedLoan Servicing
- Granite State
- Great Lakes Educational Loan Services, Inc.
- Oklahoma Student Loan Authority (OSLA Servicing)
- Other Student Loan Servicers
American Education Services
AES was first established by the Pennsylvania Higher Education Assistance Agency to service FFEL loans. PHEAA was established in 1963 by the Pennsylvania General Assembly and is now a major federal student aid organization contracted with the Department of Education.
- Email: Secure email after signing into your account.
- Phone number: 800-233-0557
- Address: Send correspondence to P.O. Box 2461, Harrisburg, PA 17105-2461; send payments to P.O. Box 65093, Baltimore, MD 21264-5093.
- Website: www.aessuccess.org
- Full review: AES Student Loans Review
CornerStone is a not-for-profit federal student loan servicer that has been servicing student loans since 1984.
- Email: [email protected]
- Phone number: 800-663-1662
- Address: Send correspondence to P.O. Box 145122; Salt Lake City, UT 84114-5122; send payments to P.O. Box 979133 St. Louis, MO 63197-9000.
- Website: www.mycornerstoneloan.org
- Full review: CornerStone Student Loan Review
FedLoan Servicing was established to support the Department of Education in servicing federal student loans. It also manages the Public Service Loan Forgiveness program for the Department of Education.
- Email: Secure email after signing into your account
- Phone number: 800-699-2908
- Address: Send correspondence to P.O. Box 69184, Harrisburg, PA 17106-9184; send payments to P.O. Box 790234, St. Louis, MO 63179-0234.
- Website: www.myfedloan.org
- Full review: FedLoan Servicing Review
Granite State was established in 1986 and services both federal and private student loans. It is a not-for-profit federal contractor. For federal student loans:
- Email: N/A
- Phone number: 888-556-0022
- Address: Send correspondence to P.O. Box 3420; Concord, NH 03302-3420; send payments to P.O. Box 4414, Portland, OR 97208-4414.
- Website: www.gsmr.org
- Full review: Granite State Student Loans Review
Great Lakes Educational Loan Services, Inc.
Great Lakes Educational Loan Services, Inc. is an affiliate of Nelnet Diversified Solutions. It provides federal student loan servicing for borrowers who obtained loans from the Department of Education.
- Email: Via website
- Phone number: 800-236-4300
- Address: Send correspondence to P.O. Box 7860; Madison, QI 53707-7860; see payment address when you’re logged into your account.
- Website: www.mygreatlakes.org
- Full review: Great Lakes Student Loans Review
Edfinancial is located in Knoxville and has been in the student loan servicing industry for more than 25 years. It provides federal student loan servicing for borrowers.
- Email: Via website
- Phone number: 800-337-6884
- Address: Send correspondence to P.O. Box 36008; Knoxville, TN 37930-6008; send payments to P.O.Box 4830, Portland, OR 97208-4830.
- Website: edfinancial.com
- Full review: Edfinancial Student Loan Servicer Review
Mohela is a student loan servicer with more than 530 employees dedicated to providing support to federal student loan borrowers.
- Email: Via website
- Phone number: 888-866-4352
- Address: Send correspondence to 633 Spirit Drive, Chesterfield, MO 63005-1243; see payment address when you’re logged into your account.
- Website: www.mohela.com
- Full review: Mohela Student Loans Review
Navient has more than 45 years of experience and has serviced more than $300 billion in student loans. More than 12 million customers have their loans serviced by Navient.
- Email: Accessed via help center after logging into your account
- Phone number: 800-722-1300
- Address: Send correspondence to P.O. Box 9635, Wilkes-Barre, PA 18773-9635; send payments to P.O. Box 4450, Portland, OR 97208-4450.
- Website: www.navient.com
- Full review: Navient Student Loans Review
Nelnet is headquartered in Lincoln, Nebraska, and has more than 2,500 associates who serve customers. Nelnet is not just a loan servicer; it also provides education planning and asset management services. Here is the information for federal student loans serviced by Nelnet:
- Email: Via website
- Phone number: 888-486-4722
- Address: Send correspondence to P.O. Box 82561, Lincoln, NE 68501-2561; send payments to P.O. Box 2837, Portland, OR 97208-2837.
- Website: www.nelnet.com
- Full review: Nelnet Student Loan Review
Oklahoma Student Loan Authority (OSLA Servicing)
OSLA has been servicing loans for more than 40 years but has only recently begun acting as a student loan servicer. It was created by the Oklahoma legislature as a public trust in 1972. For Federal Direct Loans:
- Email: [email protected]
- Phone number: 866-264-9762
- Address: Send correspondence to P.O. Box 18475, Oklahoma City, OK 73154-0475; send payments to P.O. Box 4278, Portland, OR 97208-4278.
- Website: www.osla.org
- Full review: OSLA Student Loan Review
Other student loan servicers
There a few other student loan servicers aside from those listed above. You can find more information about them in our full review:
- Firstmark Student Loans
- Heartland ECSI Student Loans
- Launch Servicing (formerly Connext Student Loans)
Former student loan servicers
Two companies you may have heard of are no longer servicing federal student loans:
- Aspire Loan Servicing was awarded a contract as a student loan servicer in 2012 but exited the servicing business in 2015.
- Conduent Education ceased servicing federal loans as of Sept. 1, 2019, and all loans that were administered by Conduent have moved to other servicers.
- The Vermont Student Assistance Corporation (VSAC) used to serve as a lender and servicer for college students in Vermont but transferred it’s loans to Nelnet in August 2016.
Best and worst student loan servicers
LendEDU conducted research to determine the best and worst student loan servicers using Consumer Financial Protection Bureau data on complaints. You can see which companies received the most and least complaints in our report on CFPB Student Loan Complaints.
Frequently asked questions about student loan servicers
For government loans, you are assigned a federal student loan servicer and cannot change your servicer unless you move to a Direct Consolidation Loan with the Department of Education and are assigned a new servicer. Loan consolidation could also simplify your loan repayment process.
You can also refinance your federal or private student loans with a new private lender, which has the effect of changing your servicer to the new lender.
The best student loan refinancing companies could also help you get a lower monthly payment, a lower interest rate, or both. However, you’ll give up federal borrower protections, such as the opportunity for student loan forgiveness, if you refinance federal loans with a private lender.
>> Read more: Should You Refinance Federal Student Loans?
You cannot generally keep your loan servicer if you refinance, unless you refinance a private student loan with the same private lender.
If the Department of Education transfers your loans to a new servicer, you will receive an email or a letter from your new servicer. You will also receive a welcome letter once your loan information has been transferred.
Author: Christy Rakoczy
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