Many or all companies we feature compensate us. Compensation and editorial research influence how products appear on a page. Student Loans Oklahoma Student Loan Authority (OSLA) Servicing Review Updated Jul 14, 2020   |   4-min read Written by Jeff Gitlen, CEPF® Written by Jeff Gitlen, CEPF® Expertise: Student loans, personal loans, home loans, insurance, credit cards Jeff Gitlen, CEPF®, is the director of content operations at LendEDU. He graduated from the Alfred Lerner College of Business and Economics at the University of Delaware. Learn more about Jeff Gitlen, CEPF® While the U.S. Department of Education issues federal student loans, they often delegate the servicing responsibilities of collecting monthly payments and other customer service needs to other organizations. For over 40 years, students attending college in Oklahoma have probably had their federal student loans serviced by the Oklahoma Student Loan Authority. Here is a detailed explanation of what the Oklahoma Student Loan Authority does behind the scenes to help federal borrowers. Services Offered by OSLA Since 1972, the Oklahoma Student Loan Authority (OSLA) only services Federal Direct Loans and Federal Family Education Loans (FFEL) although the latter program discontinued new originations in 2009. OSLA is a non-profit organization that doesn’t receive any funding from the Oklahoma state government and solely relies on funds earned by managing their student loan portfolio. The Authority has also been recognized repeatedly for exceptional customer service as they have continually ranked in the 90th percentile among federal student loan servicers. Since its founding, OSLA has serviced loans for over 130,000 student borrowers. If you have OSLA as your student loan servicer, you are in luck as they are one of the best in the nation. Standard Repayment Plan All borrowers that repay their federal loans within the standard 10-year repayment term are serviced by OSLA. Payments are deposited by the Authority. Borrowers can schedule automatic payments to be withdrawn from any checking account, schedule a one-time electronic payment, or mail a physical check if desired. No additional fees are charged by OSLA, or other federal loan servicers, for managing the loans. Direct Consolidation Loans While it is possible to consolidate and refinance federal student loans with a private lender to get a lower interest rate, another option is to consolidate through the government’s Direct Consolidation Loan Program, though this won’t result in a lower rate. The new interest rate on federal loans that are consolidated through this program will have an interest rate that is a weighted average of all the interest rates on the federal loans being combined together, rounded up to the nearest eighth of a percentage. In addition, when you consolidate your loans, you will have the choice of a new repayment term, allowing you to extend repayment (lowering monthly payments) if you choose. Just note that extending your repayment will result in more interest charges and a higher overall loan cost. Consolidating with the government is easier to qualify for than student loan refinancing if you have a bad credit score or are struggling with repayment. Private refinancing is ideal for a borrower who brings great credit and high income to the table. While it can lower your interest rate, it’s inherently hard to qualify for on good terms. Income-Driven Repayment Plans OSLA can also help borrowers struggling to make their current monthly payment enroll in federal income-driven repayment plans. Income-driven repayment plans help federal borrowers make ends meet by capping the monthly payment at 10% to 20% of their adjusted monthly income. In addition, after 20 or 25 years of monthly payments are made, the remaining loan balance will be forgiven. Student Loan Forgiveness Programs Select government employees can enroll in the Public Service Loan Forgiveness (PSLF) program that will forgive any remaining federal loan balance after ten years of payment. There are other student loan forgiveness programs that you may be eligible for depending on your occupation and other factors. Military Service Member Loans Members of the U.S. military with loans serviced by OSLA can also qualify for additional loan benefits. One such benefit might include loan discharge in some cases, but it must be stressed how tentative this case-by-case perk can be. These borrowers can receive assistance from OSLA by sending an e-mail to [email protected] or calling (844) 835-7484. Contacting the Oklahoma Student Loan Authority The Oklahoma Student Loan Authority is the primary point of contact for borrowers with loans serviced by them. They can be accessed by visiting their website and logging in the necessary student loan and OSLA membership information. They can also be contacted by calling 866-264-9762 or e-mailing [email protected]. Their customer service representatives are available from 8 a.m. to 5 p.m. Central Standard Time between Monday and Friday.