Pets Best Pet Insurance Review
- August 26, 2017
- Posted by: Jeff Gitlen
- Category: Pet Insurance
Pets Best Insurance was founded in 2005 by a veterinarian, Dr. Jack Stephens, who first became involved with pet insurance in 1981. The company’s employees are pet lovers and owners, many with backgrounds in animal rescue and veterinary medicine. Its goal is to offer an alternative to euthanasia stemming from a pet owner’s economic constraints. In 2015, Pets Best achieved the milestone of reaching $100 million in paid claims.
About Pets Best Pet Insurance
Pets Best basic coverage is paid out based on actual, rather than pro-forma, charges. You can use any licensed veterinarian, and the insurer promises to process most claims within five days. Like all pet insurers, Pets Best policies do not cover pre-existing conditions. Pets Best distinguishes itself from some of its competitors by offering routine care coverage in addition to injury/illness insurance for dogs and cats. Within this Pets Best pet insurance review you will find information on coverage, policies, claims, and pros and cons.
Accident & Illness Coverage
The basic policy sold by Pets Best covers accidents, illnesses, and hereditary/congenital conditions. Conditions covered include:
- Cancer treatments
- Hereditary and congenital conditions
- Emergency care, hospitalization, and surgery
- Prescription medications
- Ongoing and chronic conditions
- Older pets
- Behavioral conditions
- Dental coverall
- Prosthetic devices and wheelchairs
- Coverage while travelling in the U.S., Canada, and Puerto Rico
The policy provides full coverage even if your pets have not been spayed/neutered. To save money, you can choose to exclude coverage of exam fees, prescription medications, and acupuncture/chiropractic treatment. Coverage does not decrease as your pet ages.
- Elective and preventative procedures
- New age treatments (herbal, holistic, and experimental medications and therapies)
- Non-veterinary expenses (food, vitamins, supplements, special diets)
- Pre-existing conditions
Note that there is a six-month waiting period for ACL injuries.
Premiums and reimbursement levels are flexible. You can select a deductible of $50, $100, $200, $500, or $1,000. You can also pick a reimbursement level: 70, 80, or 90 percent. Annual coverage limits can be unlimited, $5,000, or $10,000. Premiums are based on the type and breed of pet, age, location, and the deductible and reimbursement level you choose.
If you are on a limited budget, you can choose an accident-only policy with monthly premiums of $6 for cats and $9 for dogs. Coverage extends to accidents from an unforeseeable cause beyond your control. The coverage has a three-day waiting period from the policy effective date.
Routine Care Coverage
Pets Best offers two optional routine care riders to its basic policy. The riders cover:
- Blood, fecal, parasite exam
- Flea/Tick prevention
- Heartworm prevention
- Heartworm test of FELV screen
- Teeth cleaning
- Urinalysis or ERD
- Wellness exam
The cheaper of the two policies, EssentialWellness, costs $16/month and will pay out up to $305 in annual benefits. BestWellness costs $26/month with a yearly payout capped at $535.
Applying for a Policy
The first step is to get an online quote. The website dialog asks for your pet’s type, breed, gender, location, and age, as well as information about yourself. You’ll get back a set of quotes for different policies. Choose the one you want and provide your credit card information to enroll.
Filing a Claim
Like most pet insurers, you pay the veterinarian for their service and then file a claim for reimbursement. However, you might be able direct payments to your veterinarian – you can communicate with the Customer Service department to work that out. You must file a claim within 180 days of the treatment date. Filing is easy, just log into the customer portal and electronically upload the claim information. Alternatively, you can download a form to fill out, or you can call the company and it will send you a claims form via email, snail mail, or fax. You may be required to provide supporting documents such as your pet’s medical records and all invoices.
Pros and Cons of Pets Best Pet Insurance
- No lifetime caps
- Flexible pricing for most budgets
- Better Business Bureau rating of A+
- Excellent TrustPilot rating of 9.4
- Claims typically paid within five days
- Multi-pet discount of five percent
- No age limits
- Low premiums
- Waiting periods of 14 days for routine care and illness, six months for ACL injuries, three days for accidents
- Transaction fee is $2
- Alternative therapies not covered
Pets Best Insurance looks like a good choice whether you want a comprehensive policy or a limited low-cost insurance. It receives top marks from BBB and TrustPilot, and many pet owners will appreciate access to coverage for routine care.