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Student Loans

Why Wells Fargo Student Loans Aren’t Available and the Best Alternatives

In 2020, Wells Fargo exited the student loan market and transferred its $10 billion loan portfolio to Firstmark Services, a division of Nelnet Bank. Borrowers’ loans remained unchanged in terms of interest rates and repayment schedules, but the loan servicer is now Firstmark. Some borrowers experienced a smooth transition, while others faced customer service challenges.

Wells Fargo no longer offers student loans or refinancing, but there are plenty of strong alternatives available. In this guide, we’ll cover those options, helping you find the right student loan or refinance solution to fit your financial needs.

What types of student loans did Wells Fargo offer?

Wells Fargo provided private student loan for undergraduate, graduate, and professional students, as well as tudent loan refinancing options.

These products were designed to cover the full cost of education, including tuition, housing, and other expenses. Wells Fargo’s refinancing options allowed borrowers to consolidate their existing student loans, whether private or federal, into a single loan.

What made Wells Fargo’s student loans appealing were the competitive interest rates, flexible repayment options, and potential discounts for setting up automatic payments.

Many of today’s top alternatives, which we’ll discuss in more detail below, offer similar benefits to Wells Fargo’s student loans, including a variety of loan options with no fees, customizable repayment terms, and cosigner release.

What happened to Wells Fargo’s student loans?

When Wells Fargo exited the student loan business, it affected borrowers holding these loans. Here’s a closer look at the consequences on borrowers and the changes they experienced:

  • Did borrowers lose their student loans? Borrowers did not lose their student loans. Wells Fargo transferred its private student loans to Firstmark Services, a division of Nelnet Bank. The servicing entity changed, but the loans remained.
  • Did borrowers lose money? No direct financial loss occurred due to the transition. 
  • Did borrowers get to choose a new servicer? Borrowers had no say in the choice of the new loan servicer. Wells Fargo transferred the servicing rights to Firstmark Services as part of its business strategy.
  • Did the loan terms change? The original terms and conditions of the loans, as agreed upon with Wells Fargo, remained unchanged under Firstmark Services. This included interest rates, repayment schedules, and other loan features.

The transition was met with mixed reactions. According to reviews on the Better Business Bureau (BBB) website, some borrowers experienced seamless transitions. Still, others reported challenges, especially regarding customer service and loan management under Firstmark Services.

Wells Fargo’s decision to exit the student loan business changed the servicing aspect, but the fundamental terms of the loans for borrowers remained the same. 

Wells Fargo student loan alternatives

We’ve explored competitive options for those seeking student loans. These alternatives provide similar products to Wells Fargo’s loans and might offer additional benefits that align with your financial needs. 

Below is a comparison of several top-rated private student loan lenders.

Company
Best for…
Rating (0-5)
Best Overall
Best for Cosigners
Best Bank
Best for Large Loans

Here’s more about each lender’s private student loans.


College Ave

Best Overall

5.0 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

College Ave, an online student loan lender from Wilmington, Delaware, focuses on making higher education more accessible and affordable. 

Its Multi-Year Peace of Mind™ benefit means 90% of undergraduate borrowers, when applying with a cosigner, are approved for additional loans in future years. Its loan types are: undergraduate, graduate, parent, and career training.

College Ave also stands out for allowing borrowers to select their repayment terms, offering a transparent view of how these choices affect the long-term cost of their loan. This flexibility and clarity make it a robust alternative to Wells Fargo’s student loan offerings.

  • You choose your repayment term
  • Multi-Year Peace of Mind™ allows for better approval odds for future loans
  • Students attending school less than half-time are eligible
  • Covers up to the total cost of attendance
  • Cosigner release isn’t available until you are at least halfway through your repayment term
  • Unclear repayment assistance programs and borrower services

Sallie Mae

Best for Cosigners

4.8 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

Sallie Mae, established as a government entity for servicing federal education loans, has evolved since its inception. It’s now a privatized bank based in Newark, Delaware, and controls a significant share of the private student loan market. In addition to student loans, it also offers student credit cards and savings accounts.

The lender’s standout feature is its short cosigner release period. After graduation, borrowers can release their cosigners by making 12 consecutive on-time principal-and-interest payments and fulfilling specific credit requirements. You can borrow the following types of loans from Sallie Mae: undergraduate, graduate, and career training.

This feature, coupled with the Multi-Year Advantage, where 96% of undergraduate borrowers with a cosigner get approved for future loans, makes Sallie Mae a top choice for those needing a cosigner for their student loans.

Sallie Mae’s approach aligns well with borrowers looking for flexibility and support, offering advantages not available through Wells Fargo’s student loan services.

  • Cosigners can be released after 12 on-time payments
  • Multi-Year Advantage offers improved odds for future loans
  • Students attending school less than half-time are eligible
  • Covers up to the total cost of attendance
  • Can’t prequalify with a soft credit check
  • Can’t choose your repayment terms
  • Mixed customer service reviews

Citizens Bank

Best Bank

4.7 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

Citizens Bank stands out as an excellent alternative to Wells Fargo for private student loans due to its comprehensive range of loan products, competitive interest rates, and strong reputation as a major bank.

Like Wells Fargo, Citizens Bank offers private student loans for undergraduate, graduate, and professional students, along with multiyear approval, meaning borrowers can apply once and be covered for their entire academic career.

Additionally, Citizens Bank provides an autopay discount, similar to Wells Fargo’s previous offerings, and offers a cosigner release option after 36 consecutive on-time payments, enhancing flexibility for borrowers.

Citizens Bank’s strong customer service and ability to offer banking products beyond student loans make it a convenient choice for those looking for a more traditional bank experience. With a long-standing reputation in the banking industry and competitive terms, Citizens Bank is a solid alternative for former Wells Fargo borrowers seeking private student loans.

  • Multiyear approval, so you only apply once for multiple years of funding
  • Autopay discount for lower interest rates
  • Cosigner release available after 36 consecutive on-time payments
  • No application, origination, or disbursement fees
  • Available to both U.S. citizens and permanent residents
  • No option for soft credit check prequalification
  • High credit score required to qualify for the best rates
  • Limited repayment terms compared to some online lenders

Earnest

Best for Large Loans

4.7 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

Earnest, operating in San Francisco, California, stands out in the student loan market with its commitment to affordability and accessibility in higher education. A notable aspect of Earnest’s approach is its fee structure—or rather, the lack thereof. 

Unlike lenders that exclude only origination and application fees, Earnest extends this no-fee policy to cover late payments and early loan payoffs. This approach reduces the overall cost burden on borrowers. It offers undergraduate, graduate, half-time, and parent student loans.

Earnest offers additional benefits that enhance its appeal. Borrowers can enjoy a longer-than-average grace period, reducing immediate postgraduation financial pressure. The option to skip one payment per year without affecting credit provides a cushion during economic uncertainties. 

These features position Earnest as an attractive alternative to Wells Fargo’s previous student loan for those seeking financial flexibility and transparency.

  • No origination, application, or late payment fees
  • Skip one payment per year with no impact on your credit
  • Rate checking doesn’t affect your credit
  • Longer than average grace period
  • Covers up to the total cost of attendance
  • Offers loans for half-time students
  • Cosigner release is not available
  • Not available to Nevada residents

Wells Fargo student loan refinance alternatives

If you’re considering refinancing your student loans with a private lender, here are our top alternatives to Wells Fargo. 

Company
Best for…
Rating (0-5)
Best Online Lender
Best for Comparison Shopping
Best Personalized Support
Best Skip-a-Payment Benefit

SoFi

Best Online Lender

5.0 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

SoFi, acclaimed for its innovative approach to online lending, has earned our top spot as an online student loan refinance lender. With its no-fee structure, SoFi stands out as a financially sensible choice.

SoFi incentivizes borrowers with rate discounts on future loans and an autopay discount. These benefits, combined with the ability to refinance a wide range of loans—from private and federal undergraduate and graduate loans to specialized Parent PLUS, MBA, law, and medical school loans—position SoFi as a comprehensive alternative to Wells Fargo.

  • Rate savings on additional SoFi loans and a 0.25% autopay discount
  • No fees
  • Refinances a wide variety of loan types, including federal and private loans
  • Refinance your full student loan balance
  • Requires at least an associate degree to qualify

Credible

Best for Comparison Shopping

4.8 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

Credible is an excellent alternative to Wells Fargo for student loan refinancing because it allows borrowers to easily compare multiple lenders in one place.

With its user-friendly platform, Credible provides access to several top refinancing lenders, enabling users to see competitive rates and terms from various institutions without needing to fill out multiple applications. This makes it ideal for borrowers who want to quickly and efficiently shop for the best refinancing options, including both private and federal loans.

What sets Credible apart is its ability to offer personalized rate comparisons without affecting your credit score, making it a valuable tool for borrowers who want to explore their refinancing options before committing.

For those looking to refinance loans from Wells Fargo, Credible’s ability to streamline the process and offer a wide selection of lenders makes it a powerful alternative.

  • Allows comparison of multiple lenders in one place
  • No effect on credit score for initial rate checks
  • Fast, user-friendly platform for refinancing quotes
  • Access to both private and federal loan refinancing options
  • Provides personalized rate estimates
  • Does not directly offer loans; acts as a marketplace
  • Limited control over lender-specific terms and customer service
  • Some lenders may have stricter eligibility requirements

ELFI

Best Personalized Support

4.7 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

ELFI (Education Loan Finance) distinguishes itself in the student loan refinancing market by focusing on personalized support. 

Each applicant is paired with a dedicated student loan advisor, ensuring a more tailored and supportive refinancing experience. This one-on-one approach simplifies the application process because advisors are available to answer questions and provide assistance every step of the way.

Customer reviews often highlight the ease of application and the quality of support ELFI’s advisors provide. ELFI also offers the unique option to transfer Parent PLUS loans to the child if the child is applying for student loan refinancing. This flexibility can benefit families looking to manage their loan repayments more effectively.

ELFI’s approach to refinancing, emphasizing individualized assistance and a range of options, positions it as a solid alternative to Wells Fargo for those who appreciate a more guided refinancing process.

  • Personalized assistance from dedicated student loan advisors during the application process
  • Ability to refinance a variety of loans, including federal, private, and parent student loans
  • Option to transfer Parent PLUS loans to the child for refinancing
  • Stricter eligibility criteria, including higher credit and income requirements
  • Applicants must hold a bachelor’s degree to qualify
  • Cosigner option available, but no release feature

Earnest

Best Skip-a-Payment Benefit

4.6 /5
LendEDU Rating

What makes it a good alternative to Wells Fargo?

Earnest is renowned for its customization. It also offers the unique ability to skip one payment per year—a significant advantage for borrowers seeking flexibility in their repayment plan. This feature is beneficial in providing a buffer without harming credit scores.

Another notable aspect for Earnest borrowers is the ability to customize loan terms. You can adjust your loan term to the day, spanning five to 20 years, allowing for a monthly payment that suits individual financial circumstances. 

Earnest’s commitment to competitive rates is evident in its rate match guarantee, which meets a lower rate found elsewhere and includes a $100 bonus. This approach makes Earnest an excellent alternative for those who appreciate flexibility and competitive rates.

  • Customizable repayment terms down to the day, ranging from 5 to 20 years
  • Qualify without a degree under specific conditions
  • Option to skip a payment once a year for added flexibility
  • Refinances a variety of loans, including federal, private undergraduate and graduate, and parent loans
  • Parent PLUS loans cannot be transferred to the child; refinancing must remain in the original borrower’s name
  • No option for cosigner release
  • Balance you can refinance is limited (to $500,000)

How to choose the best Wells Fargo student loan and student loan refinance alternative 

When selecting an alternative to Wells Fargo for your student loan or refinancing needs, following these steps can ensure you make an informed decision.

Step 1: Prequalification and rate shopping

  • Prequalification: Prequalify with lenders to get an estimate of the rates and terms without affecting your credit score.
  • Rate comparison: Look beyond interest rates to the annual percentage rate (APR), which includes additional fees and costs.

Step 2: Compare lenders

  • Loan terms: Evaluate the repayment term options. Shorter terms generally mean higher monthly payments but lower total interest costs, while longer terms have lower monthly payments but higher total interest costs.
  • Repayment flexibility: Seek lenders offering flexible repayment options, such as grace periods and hardship accommodations.
  • Additional benefits: Look for benefits that are important to you, such as career counseling, customer support, cosigner release, and rewards programs.

After choosing a lender, move on to the next step.

Step 3: Documentation and application

  • Gather important documents: These often include identification, proof of income, and financial records.
  • Apply: Complete the lender’s application process, which may vary in detail and length.

Step 4: Approval and disbursement 

The timeline for loan disbursement can differ for student loans and refinancing. Approval can take a day to several days, depending on the lender and what it needs from you.

  • For student loans, disbursement often aligns with the school’s financial schedule.
  • Refinancing may take a few weeks after approval for the new loan to take effect.

Choosing the right lender is crucial for your financial well-being. Consider these factors and steps to find a lender that aligns with your immediate and long-term financial goals.

How we rated the best alternatives to Wells Fargo student loans

LendEDU evaluates student loan lenders to help readers find the best student loans. Our latest analysis reviewed 725 data points from 25 lenders and financial institutions, with 29 data points collected from each.

This information is gathered from company websites, online applications, public disclosures, customer reviews, and direct communication with company representatives. These star ratings help us determine which companies are best for different situations. We don’t believe two companies can be the best for the same purpose, so we only show each best-for designation once.

Company
Best for…
Rating (0-5)
Best Overall
Best for Cosigners
Best Bank
Best for Large Loans

How we rated the best alternatives to Wells Fargo student loan refinancing

LendEDU evaluates student loan companies to help readers find the best options for refinancing student loans. Our latest analysis reviewed 696 data points from 24 lenders and financial institutions, with 29 data points collected from each.

This information is gathered from company websites, online applications, public disclosures, customer reviews, and direct communication with company representatives. These star ratings help us determine which companies are best for different situations. We don’t believe two companies can be the best for the same purpose, so we only show each best-for designation once.

Company
Best for…
Rating (0-5)
Best Online Lender
Best for Comparison Shopping
Best Personalized Support
Best Skip-a-Payment Benefit