Truist HELOC Review 2025: Low Introductory Rate, But Better Options Are Available

3.1 _/5

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Our take: Truist’s HELOC has a few appealing features, but our team generally only recommends HELOCs that earn a 4.0 rating or higher. If you’re looking for stronger options, visit our resource on the Best HELOCs to compare top-rated lenders such as Figure and FourLeaf Credit Union, which offer more competitive terms and higher customer satisfaction.

HELOC

• Personalized help from loan advisors 
• Low introductory rate
• High loan-to-value ratio allowed

• Not available in every state
• Restrictions on no closing costs
• Complicated terms and conditions

Rates (APR)	9-month introductory rate starting at 6.49%, with variable post-introductory rates of 7.75% – 14.75%
Loan amounts	$15,000 – $1,000,000
Repayment terms	Draw: 10 years / Repayment: 5, 10, 15, 20, or 30 years

Truist is one of the largest banks in the country, and it offers home equity lines of credit (HELOCs). Creditworthy borrowers can qualify for low rates, especially the special introductory rate that starts at 6.49% APR. Customer service is decent, and the maximum loan-to-value ratio (LTV) is higher than many lenders allow. 

But if you don’t read the fine print, you might end up paying more than you expect. Most special offers, such as the introductory rates and no closing costs, include confusing requirements.

Table of Contents

1. How does a Truist HELOC work?
   1. Special intro rate
   2. No closing costs
   3. Extra help from loan officers
   4. Excellent credit required for lowest rates
   5. Must complete an appraisal
   6. Only borrow what you need
2. Truist HELOC pros and cons
3. Truist customer reviews
4. How does Truist compare to alternatives?

How does a Truist home equity line of credit work?

Truist allows you to choose a fixed or variable rate, including the option to set up only a portion of your credit line as a fixed rate. These features are unique and allow you to customize your loan, but they come at a cost. You’ll pay a $15 setup fee for fixed rates and a $50 annual fee. 

Let’s take a closer look at the rates and terms. 

Rates (APR)	9-month introductory rate starting at 6.49%, with variable post-introductory rates of 7.75% – 14.75%
Rate discounts	0.50% autopay
Loan amounts	$15,000 – $1 million
Draw period	10 years
Repayment period	5, 10, 15, 20, or 30 years
Maximum LTV	89%
Fees	$15 setup; $50 annual fee; $0 – $10,000 closing costs

Special introductory rate

Truist currently offers a special introductory variable rate as low as 6.49% APR for the first nine months. After the introductory period, the rate increases to the standard prime rate, which is 7.75% to 14.75% APR. HELOC rates fluctuate based on federal changes, but that’s standard for every lender.

No closing costs

Closing costs and other origination fees can range from $0 to $10,000. Truist offers to cover your closing costs as long as you qualify for the offer, borrow $500,000 or less, and don’t pay off your HELOC within 36 months. If you pay off the balance within the first three years, you must reimburse Truist the cost. 

Get extra help from Truist loan officers

When you apply for a HELOC with Truist, the bank assigns you a dedicated loan officer. It makes the process more personalized, and it’s helpful to work with the same person from start to finish. You can also search for loan officers and contact your top picks directly. 

Excellent credit required for the lowest rates

HELOC lending requirements vary depending on the lender. With Truist, you must have excellent credit—usually 800 and above—to qualify for the lowest advertised rates. You can expect higher rates if your credit score is lower. 

Must complete an appraisal

You need to complete a home evaluation, but the exact method depends on your loan request. Truist might require an appraisal, evaluation, or automated valuation.

Only borrow what you need

Truist has a minimum draw of $5,000, and you can have a maximum of five fixed-rate draws open at a time. Similar to a credit card limit, your equity replenishes as you repay. 

Truist HELOC pros and cons

Pros

• Personalized help from a loan advisor

  After you apply, Truist assigns you a dedicated loan advisor. Consistent help from the same person can make the process easier.

• Low introductory rate

  Truist offers an introductory rate of 5.99% to qualified borrowers for the first nine months. 

• High LTV allowed

  You might be eligible to borrow up to 89% of your home’s value, which is much higher than what many other lenders offer.

Cons

• Not available in every state

  See below.

• Restrictions on no-closing-costs offer

  Truist offers zero closing costs, but you must repay the bank if you pay off your HELOC within 36 months.

• Complicated terms and conditions

  The advertised offers are legitimate, but the fees, introductory rates that expire after nine months, and other aspects can be confusing.  

States where Truist HELOCs are available: Alabama, Arkansas, California, Washington, D.C., Florida, Georgia, Indiana, Kentucky, Maryland, Mississippi, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia

Truist customer reviews

Here’s an overview of customer reviews for Truist on some of the most popular websites. 

Source	Rating	Number of reviews
Better Business Bureau	1.08/5	1,328
Trustpilot	1.2/5	2,000
Google	3.7/5	182

Truist earns low customer ratings, but we’re still confident it’s a reputable lender. Most large banks, including Wells Fargo, Chase, and Bank of America, earn low ratings. This is partly due to the high volume of customer interactions and their wide variety of products.

How does Truist compare to alternatives?

Due to its low overall LendEDU rating, we recommend comparing Truist with our choices for the best HELOC lenders:

How we rated Truist

We designed LendEDU’s editorial rating system to help readers find companies that offer the best HELOCs. Our system awards higher ratings to companies with affordable solutions, positive customer reviews, and online transparency of benefits and terms.

We compared Truist to several HELOC lenders, using hundreds of data points from company websites, public disclosures, customer reviews, and direct communication with company representatives. We weighted, scored, and combined each factor to produce a final editorial rating. This rating is expressed on a scale from 1 to 5, with 5 being the highest possible score. Our take is represented in our rating, recapped below.