Bask Bank Review [2026]: High Rates Aren’t Worth the Bad Tech, Poor Customer Service

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LendEDU’s take: Bask Bank has garnered serious negative customer reviews for bad tech and poor customer service. Instead of Bask, we recommend choosing from these top-rated best savings accounts if you’re looking for a new bank.

Interest Savings

• Competitive interest rate
• No monthly fees
• FDIC insurance

• Inconsistent APYs
• Poor customer reviews
• Potential difficulties linking external bank accounts

APY	3.75%
Monthly fees	$0
Min. balance requirement	$0
FDIC insurance	Yes

Mileage Savings

• Unique mileage structure
• No monthly fees
• FDIC insurance

• Only relevant for American Airlines AAdvantage members
• No actual interest accrued
• Poor customer reviews
• Potential difficulties linking external bank accounts

Yield	1.75 miles for every $1 saved
Monthly fees	$0
Min. balance requirement	$0
FDIC insurance	Yes

This account does not accrue actual interest

Certificates of Deposit (CDs)

• Competitive APY
• Short durations available
• FDIC insurance

• APY not significantly better than the savings account
• $1,000 minimum to open
• Poor customer reviews

APY range	3.65% – 3.85%
Durations	3 – 24 months
Min. opening deposit	$1,000
FDIC insurance	Yes

Interest Checking

• High interest for checking
• No monthly fees
• FDIC insurance
• Large ATM network (55,000+)

• Poor customer reviews
• Potential difficulties linking external bank accounts

APY	1.00%
Monthly fees	$0
Min. balance requirement	$0
FDIC insurance	Yes

Should you open a Bask bank account?

The short answer: I don’t recommend opening a bank account with Bask.

Despite the high APY promised by the Interest Savings and Interest Checking accounts and occasional promotions that offer APY boosts or bonus miles to entice you to sign up, Bask is not the best high-yield savings account (HYSA) out there. It’s not even close.

Trust me: I’m a huge fan of online banking and high-yield savings accounts, but when some offers seem too good to be true, you need to dive deeper.

Bask’s problem with customer reviews

Bask’s high-interest savings and checking accounts seem great on the surface, but if you actually research what customers are saying about their experience with Bask, you’ll see the bank’s poor tech makes for an abysmal mobile banking experience and, for many customers, leads to false fraud flags that keep them from accessing their hard-earned cash.

Many customers complain that they can’t link their external banks with Bask, which makes accessing their funds even more challenging.

Bask is not accredited by the Better Business Bureau, where it has a 2.83/5 rating and more than 20 complaints. Things are worse on Trustpilot, where Bask has a 2.4/5 rating overall, with almost 60% of customers giving it a 1-star rating.

Here’s what customers are saying on Trustpilot about Bask:

• “Worst bank ever”
• “Programming issues that they won’t address”
• “WORST WEBSITE”
• “Truly frustrating by how much time this required of me only to end up with a closed account”
• “Rude and incompetent employees”
• “DO NOT bank with this company”
• “Terrible customer service”
• “Stay away from this bank”
• “The worst bank to bet your money on”

I also pored through Reddit threads to find out what customers there thought of Bask, and, well, it isn’t pretty. Here’s a sampling of what I found:

Bask Bank — legit or nah?
byu/_GoldenThndr_ inBanking

Bask Bank New acct holds
by inpersonalfinance

Bask Bank Reviews: Is it good?
byu/Vast_Variety1363 inHighYieldSavings

Rather than tempt fate with the bad tech and poor customer service, I recommend sticking with a tried and true online high-yield savings account.

While I’ll still explore the pros and cons of Bask and share a little more about its products in case you’re still interested, I recommend everyone else head straight to the alternatives that I much more highly recommend.

About Bask

Though Bask can trace its roots to Texas Capital Bank way back in 1999, the fintech is a relative newcomer as its own entity, having launched in 2020. At first, Bask was known for its Mileage Account, which lets you earn American Airlines AAdvantage miles for every dollar saved. The fintech has since expanded to offer additional bank accounts and certificates of deposit (CDs) through Texas Capital Bank.

Pros and cons

There are many red flags when you research Bask, but even I can’t deny the promise of high interest on the checking and savings accounts. Here’s a quick breakdown of the pros and cons.

Pros

• High interest on savings account

  Bask offers a 3.75% APY on its Interest Savings account.

• High interest on checking account

  The Interest Checking account also has an attractive 1.00% APY.

• More than 55,000 ATMs

  You can withdraw and deposit money fee-free at 55,000-plus in-network ATMs.

• Unique opportunity to earn miles

  The Mileage Savings account is quite unique, and it might be nice if you regularly fly with American.

Cons

• Poor customer reviews

  Bask earns an overwhelming number of negative reviews, with some customers raising real concerns about access to their money being shut off.

• Faulty tech

  Customers also note that the tech has a lot of problems, which isn’t a good thing for an online-only bank.

• Inconsistent APYs

  Though the APY is strong, it’s dropped tremendously over the last couple of years. There’s no guarantee the high APY will hold.

Bask Bank savings accounts, CDs, and checking accounts

The bank currently offers four banking products, completely online: two savings accounts, a selection of CDs, and a checking account.

Bask Interest Savings

Bask’s Interest Savings account earns 3.75% APY. While this is notably higher than the average interest rate for a deposit account, it’s not the highest you’ll find among online banks, and it’s notably lower than what it was two years ago. (That’s to be expected: As the Federal Reserve has slowly dropped rates, savings accounts’ APYs across the board have followed suit.)

While the interest rate is attractive, customers have complained about Bask preventing them from accessing their funds and difficulty connecting some external bank accounts to transfer money in and out of the account.

Notably, you won’t pay any monthly fees, and Bask doesn’t require a minimum balance for the savings account.

Bask Mileage Savings

Bask’s Mileage Savings is a much more unique offering. It’s what originally put Bask on the map. For every dollar saved each year, you’ll earn 1.75 American Airlines AAdvantage miles, which have a different monetary value depending on how they’re redeemed.

This can be an attractive offer if you’re a frequent flier with American Airlines, but I’d still encourage regular AA travelers to consider a cobranded airline credit card with travel rewards to earn more miles, and then take advantage of a better savings account that actually rewards them with cash for smart saving.

Like the Interest Savings account, the Mileage Savings account has no monthly fees and is FDIC-insured.

Bask Certificates of Deposit

Bask offers FDIC-insured certificates of deposit available at a variety of durations. The table below lists current terms and their corresponding rates.

While CDs are often a way to earn more interest than you would in a savings account, some of these pay out the same yield, or even a lower one, than the Bask Interest Savings account, and your money is inaccessible during the term.

If you had to keep your money with Bask, I’d advise opening an Interest Savings account rather than a CD. For the highest-quality competitors, check out our list of the best CDs.

Bask Interest Checking

I’ll give credit where credit is due: Bask’s Interest Checking account is appealing. It earns a base 1.00% APY, which is incredible for a checking account. Many don’t earn interest at all! Managing your money is also easy with Bask’s 55,000+ fee-free ATMs and the premium metal Visa debit card.

That said, the dysfunctional apps and reported struggles connecting external banks would still be enough to convince me to do my checking elsewhere.

3 better alternatives to Bask Bank

Despite the high APYs promised by Bask Bank, you’re much better off with one of these top-rated high-yield savings accounts. Unlike Bask, all three of these garner overwhelmingly positive customer reviews across review sites.

Bask Bank vs. Capital One

Capital One is LendEDU’s top-rated savings account (and my personal bank). The table below shares a quick rundown of the 360 Performance Savings and 360 Checking accounts.

Savings interest	3.30% APY
Checking interest	0.10% APY
Monthly fees	$0
ATM network	70,000+ fee-free ATMs

I highly recommend Capital One for high-yield savings and checking accounts for several reasons:

• Industry-leading mobile app: Capital One has long had one of the best (if not the best) mobile banking apps available. Managing your accounts, monitoring for fraud, and paying your bills is all super easy.
• No fees: Capital One was one of the first major banks to eliminate overdraft fees, and you won’t pay a cent for your savings or checking account.
• High APY: Capital One may not have the highest APY available in the online banking world, but it’s still significant.
• Customer experience: The digital customer experience with Capital One is unrivaled, but you can also get in-person help, even though it’s an online bank. Around the country, Capital One has “cafes” where you can go to deposit money, talk to a representative, and even grab a cup of coffee.
• Credit cards: Capital One also has some of the best rewards credit cards (and a secured credit card if you’re actively working on improving your credit score). Managing cards linked to a connected checking account in the app makes things super easy.
• Multiple savings accounts: Capital One lets you open and manage multiple savings accounts all in one place. This makes it easy for my family to track distinct savings goals, including our emergency fund, a vacation account, and home renovations. As a freelancer, I also save cash from client payments in a dedicated savings account until it’s time to send Uncle Sam my quarterly tax payment.

Bask Bank vs. SoFi

Another top high-yield savings account is SoFi, which actually combines your checking and savings accounts into one. This makes managing your money super simple.

The table below breaks down key terms for the high-interest savings and checking account.

Savings interest	3.30% APY
Checking interest	0.50% APY
Monthly fees	$0
ATM network	55,000+ fee-free ATMs

Bask Bank vs. Synchrony

Finally, I recommend Synchrony for a high-yield savings account because it has one of the best mobile apps available, and its CDs are more attractive than Bask’s. One noteworthy drawback, however, is that Synchrony doesn’t have a checking account.

Savings interest	3.65% APY
CD rates	0.25% APY – 4.00% APY
Monthly fees	$0

How to choose the best high-yield savings account

Bask looks great on the surface if you’re looking for a high return on your savings, but, in my opinion, it’s not actually a great bank. As a Certified Financial Education Instructor, here’s how I go about choosing the best high-yield savings account when making recommendations to family, friends, clients, and readers:

1. Read reviews

The No. 1 thing you can do before making any financial decision is see what customers are saying. One or two negative reviews aren’t a good representation of a company.

But when almost all of the reviews are negative? That sets off alarm bells. I also read the comments left by real customers, on sites like Trustpilot, the Apple App Store (or Google Play), and on Reddit, to understand why they’re not satisfied with a financial product.

2. Test out the tech

I let a bank’s website and mobile app speak for themselves. If during my research, the app seems easy to use, or I’m able to find information quickly on the website, I take that as a good sign.

If the app isn’t intuitive or the website seems to deliberately omit information (which is common among many less-than-reputable lenders that often try to hide fees), I typically won’t recommend that bank.

3. Check out the APY history

One of the core reasons to choose a high-yield savings account is, well, the high yield. But don’t always be lured by a super-high APY.

Newly launched financial technology companies (fintechs) in particular need to attract customers, and fast, if they have any chance at succeeding, so they’ll typically offer above-average interest rates. But those rates don’t last forever.

Of course, rates rise and fall with the federal funds rate, but if you can see that an online bank’s APY has been a little more volatile over the years, it might not be worth opening the account.

4. Consider ease of access

I love online banking because there are usually no fees, and you earn much more interest on your deposits. But not having a physical branch does add challenges.

Look for a bank with a wide network of fee-free ATMs and easy electronic transfers to make managing your money easier.

5. Weigh bonuses cautiously

A new-customer promotion, like a temporary savings boost on a savings account or a monetary bonus for setting up direct deposit into a checking account, is a great reason to open a new bank account.

But before being lured in by the promotion, ask yourself, “Would I still be opening this account without the bonus?” If not, continue your search.

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