Best Overall
Our take: Stonegate Firm is the only timeshare cancellation company partnered with a co-branded law firm, making it our top pick if you need help exiting a contract. The firm stands out with straightforward advice, on-staff attorneys, and an impressive track record of success.
Timeshare Exit
- 100% satisfaction guarantee
- BBB accreditation with an A+ rating
- Partners with a co-branded law firm
- No “strategic default” — exit legally
- Knowledgeable and friendly customer service
- No upfront fees
- Free case review
- 20+ years of relevant legal expertise
- Thousands of successful timeshare cancellations
- Discounts for military members, veterans, law enforcement, educators, and seniors
- Accepts multiple hardship cases for a $1 fee each year
- Limited details about payment plans
- No pricing information before case review
| Initial consultation | Free virtual case review |
| Fees | One-time fixed fee |
| Process | Eligibility check, legal review, strategy session, and execution |
| BBB customer rating | 5.0/5 (43 reviews)* |
Stonegate Firm is honest about being a “last resort” for timeshare owners, and the company helps clients contact their resort before paying for services. Licensed attorneys are on-staff and ready to help with complex cases.
Payment is a one-time flat fee, and you don’t need to default on your mortgage to get out of the contract, which many other timeshare exit companies recommend. The company’s transparency about the process is part of the reason Stonegate is our top pick.
Table of Contents
About Stonegate Firm
Stonegate Firm was founded in 2018. The company helps customers get out of timeshares without default, which includes successfully canceling nearly $4 million in timeshare-related debt within the last few months. Stonegate partners with a co-branded law firm to streamline and legitimize the process.
How Stonegate Firm works
Stonegate always starts with an eligibility check and a free case review. The company also requires that you attempt to cancel your timeshare by yourself before paying for services, and a representative from Stonegate can help you do so.
If you can’t cancel it on your own, Stonegate creates a plan, including a legal review and strategy session. Here’s what you can expect.
Law firm partnered with timeshare exit company
Stonegate Firm partners with a co-branded law firm, which means that you have access to licensed lawyers. Helping customers is a collaborative effort between both firms, and staff come together every week to review current and new cases, making it a one-of-a-kind setup.
No strategic default
Stonegate Firm never recommends defaulting on your loan. It’s a common strategy that other companies suggest, but it can lead to foreclosure and a drastic drop in credit score. It’s usually in your best interest to avoid default.
Located in Ohio with services nationwide
Even though Stonegate’s primary office is in Canton, Ohio, the company works with people from around the country. If any state-specific issues pop up, your assigned attorney at Stonegate will work with counsel in your state to come up with the most effective strategy.
Unique relationships with timeshare companies
Stonegate specializes in limited-scope legal representation, federal consumer protection law, and direct negotiations with resorts. But the company focuses on getting out of timeshare contracts, so it might not be the right option if you want to sell your timeshare instead.
How long does it take?
It can take months and even years to get out of a timeshare contract, and the exact timeline varies depending on the agreement. Stonegate Firm’s record timeline is 27 days, but most negotiations take much longer.
Average timeline of 10 months
It takes an average of 10 months for customers to receive an acceptable settlement offer from their timeshare company when working with Stonegate Firm. It’s not the fastest timeline, but it’s speedier than many other companies.
How much does it cost?
The cost varies depending on the complexity of the case. Stonegate charges a one-time upfront fee, but you can’t get any information about the price until you complete a free case review. It makes it difficult to compare offers and find the best deal.
Financing is available for every customer, but once again, you won’t find any details about it on the company’s website.
Discounts and $1 fees
Stonegate offers discounts for military members, veterans, law enforcement, educators, and seniors. Plus, the company accepts multiple hardship cases for a $1 fee each year. Make sure to ask about discounts during your case review.
Pros and cons
Working with a timeshare exit company is a financial investment, and it’s crucial to find the right fit. Here’s a look at the pros and cons of hiring Stonegate Firm.
Pros
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BBB accreditation with A+ rating
The accreditation adds to Stonegate’s legitimacy as a reputable company that provides a great customer experience.
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Partners with a co-branded law firm
It’s a unique setup that gives the company extra credibility and the ability to handle complex cases, including active lawsuits.
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Never recommends default
You don’t need to default on your mortgage and hurt your credit when you work with Stonegate
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Knowledgeable and friendly customer service
When you call the company or chat online, the customer service representatives are helpful. Even when we asked many questions, the staff remained patient and friendly.
Cons
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Limited details about payment plans
Even though Stonegate offers payment plans for customers, you won’t find any details about the offer on the website. It makes it challenging to figure out interest rates or fees, and whether the plans fit within your budget.
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No pricing information before case review
Once again, you won’t find pricing information online, and you won’t get any additional information when you call unless you complete a case review. The review is free, but it takes time to complete. The lack of transparency makes it harder to compare quotes.
Stonegate Firm customer reviews
Timeshare and timeshare exit scams are common, so it’s important to check company reviews and accreditation. Stonegate is a legitimate company with excellent reviews.
Customers appreciate that the service actually works and that Stonegate works with resorts to end contracts. Most reviewers also mention that the representatives are helpful and never use sales-pressure tactics, making the process less stressful.
However, you won’t find a ton of reviews online, which might be because the company is only eight years old.
| Source | Rating | Number of reviews |
| Better Business Bureau | 5.0/5 | 43 |
| Trustpilot | 4.6/5 | 18 |
| 4.8/5 | 18 |
Alternatives to Stonegate Firm
Our rigorous editorial ratings process finds that Stonegate is the best option for most timeshare owners, especially if you have a complex case and have already tried negotiating with the resort.
But depending on your priorities and whether you want to try resale, another company might be a better fit. Here’s a look at how Stonegate compares to our other picks for the best timeshare exit companies.
| Company | Best for | Fees | Process |
|---|---|---|---|
Visit Site | Best overall | One-time fixed fee | Eligibility check, legal review, strategy session, and execution |
 Visit Site | Best customer support | One-time flat fee | Pressure campaigns, title transfer, or attorney representation |
 Visit Site | Best for contract cancellation | One-time flat fee; financing available with lending partners | Detailed case review, offers a solution and then works to make it happen |
 Visit Site | Best for timeshare resale | Payment due after sale or transfer | Guaranteed transfer plan, brokerage services, or sales |
Article sources
At LendEDU, our writers and editors rely on primary sources, such as government data and websites, industry reports and whitepapers, and interviews with experts and company representatives. We also reference reputable company websites and research from established publishers. This approach allows us to produce content that is accurate, unbiased, and supported by reliable evidence. Read more about our editorial standards.
- Better Business Bureau, Stonegate Firm
- LinkedIn, The Stonegate Firm, About
- Trustpilot, Stonegate Firm
- Google Reviews, Stonegate Firm, Reviews
About our contributors
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Written by Taylor Milam-SamuelTaylor Milam-Samuel is a personal finance writer and credentialed educator who is passionate about helping people take control of their finances and create a life they love. When she's not researching financial terms and conditions, she can be found in the classroom teaching.
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Edited by Kristen Barrett, MATKristen Barrett is a managing editor at LendEDU. She lives in Cincinnati, Ohio, and has edited and written personal finance content since 2015.