Goldco Gold IRA and Metals Review: A Trusted Option with Outstanding Customer Service

Best Customer Service

4.6 _/5

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Gold IRA and Precious Metals Dealer

• Qualified accounts can receive free silver—up to 10% added on to your order
• Excellent reviews and ratings across platforms—more than 7,300 five-star reviews on Google, Trustpilot, Consumer Affairs, Retirement Living, Better Business Bureau (BBB), and more
• Quick process allows opening IRA in one day
• Price matching—if you bring an offer to Goldco and it can’t beat it, the company will send you a free silver coin
• Currently serves thousands of customers with more than $3 billion placed in precious metals, demonstrating trustworthiness
• Buyback program offers highest, guaranteed buyback price plus no fees when you are ready to liquidate
• White-glove customer service offers simple account setup by specialists who facilitate purchases quickly and easily

• Custodian fees range from $225 to $325 per year
• No proprietary customer dashboard for tracking purchases

Goldco specializes in facilitating the transfer or rollover of a traditional IRA, 401(k), or savings account to a gold and silver IRA retirement account. It also assists individuals with the direct purchase of gold and silver.

Goldco is a solid option for those looking to buy precious metals due to its white-glove service. It has more than 7,300 five-star reviews from current customers, earning it the “best customer service” designation among precious metals companies we’ve reviewed.

Still, it’s always wise to compare your options. In this review, we’ll cover Goldco’s offerings so you can ensure the choice you make aligns with your goals.

Table of Contents

1. What does Goldco offer?
2. How much does Goldco cost?
3. Where does Goldco store my precious metals?
4. Goldco customer ratings
5. Can I see how my precious metal purchases are performing?
6. How to open an account
7. Pros and cons of Goldco
8. How can I withdraw from my account?

What does Goldco offer?

Goldco offers precious metals IRAs and a selection of IRS-approved gold and silver coins for direct purchases. Its streamlined approach allows buyers to set up an IRA, purchase metals, and arrange secure storage in one place. Goldco provides a convenient solution for those focused on gold and silver

Precious metals IRAs

Gold and silver IRAs are Goldco’s specialty. The company can help facilitate the opening of these accounts, assisting in the paperwork required to transfer or roll over from other retirement accounts, and then providing the options for you to choose the best-fitting precious metals purchase for your retirement savings needs. It can also point you toward an approved depository where you can store your metals.

Direct purchases of coins or bars

According to IRS rules, you can only purchase metals of a certain purity with an IRA. If you want to store precious metals outside of an IRA, Goldco offers various coins and bars that can be shipped to your home. A minimum purchase of $5,000 is recommended.

How much does Goldco cost?

Goldco itself doesn’t charge any fees. The custodian selected for your account will charge an annual account administration fee of $125. Depending on whether you choose segregated or non-segregated storage, the depository where your metals will be stored could charge between $225 and $325 per year.

Additionally, Goldco recommends a $10,000 minimum purchase.

Where does Goldco store my precious metals?

Goldco doesn’t store your metals directly, but it does have relationships with various secure depositories across the country. Your precious metals specialist will direct you to the best depository for your needs.

Goldco customer ratings

Not all gold IRA companies are created equal, and scams are unfortunately common in this industry. That’s why it’s critical to compare your options thoroughly—not just to avoid scams, but to ensure you receive the best service and precious metals information so you can make an informed decision based on your retirement savings needs. Customer ratings and reviews provide valuable insight into a company’s performance and reliability.

Goldco boasts more than 7,300 five-star customer reviews across all major platforms, reflecting its consistent track record of customer satisfaction. According to reviewers, Goldco stands out for its knowledgeable representatives, streamlined account setup process, and clear communication—key factors for any first-time gold buyer.

Source	Rating
Better Business Bureau	4.83/5 (1,269 reviews), A+ rating
Trustpilot	4.8/5 (1,635 reviews)
Google	4.9/5 (3,101 reviews)

These reviews indicate that Goldco delivers an exceptional customer experience. It’s worth reading individual reviews to understand how Goldco might align with your expectations and preferences.

Can I see how my precious metal purchases are performing?

While Goldco doesn’t offer a proprietary dashboard for monitoring your precious metal purchases, it partners with custodians like Equity Trust and Self Directed IRA, which provide platforms for tracking your holdings.

How to open an account

Goldco’s precious metals specialists can walk you through the process of setting up your account, but generally, it will look something like this:

1. Choose your option

You can opt for a traditional self-directed IRA or a self-directed Roth IRA. The best choice typically depends on how you’ll be funding the account. If you’re rolling over funds from a Roth IRA, a self-directed Roth account is likely best. If you don’t have a traditional IRA, 401(k), or 403(b) account, you can still purchase precious metals with a savings or cash account.

2. Determine your funding source

Figure out how you’ll fund your new account. Some buyers use funds from other retirement accounts, like IRAs, 401(k)s, and 403(b)s, or they use a savings or cash account. You’ll simply roll over a portion or all of your funds into your new precious metals IRA account.

3. Choose your custodian and fill out the paperwork

You’ll next need to choose your gold IRA custodian. If you use Goldco, its preferred custodian is Equity Trust. Once you complete the custodian’s paperwork, you can establish your IRA account and begin.

4. Fund your new account

Next, it’s time to fund your new account. If you’re rolling over funds, you can request the transfer by contacting your current 401(k) or retirement account holder. You may want to speak to a tax advisor first to be sure you’re in line with IRS rules and minimizing your tax liabilities.

5. Buy your metals

Finally, you’ll choose the approved gold and silver you want to buy. Goldco’s specialists can coordinate the purchase, shipping, and storage of your purchases.

Pros and cons of Goldco

As with any company, Goldco has its pros and cons. Make sure you consider both before deciding where to open your gold IRA account.

Pros

• Up to 10% of your order added in free silver on qualified accounts

• More than 7,300+ five-star customer reviews on Google, Trustpilot, BBB, and more

• Price matching that offers a free silver coin if Goldco can’t beat the offer

• Buyback program with the highest guaranteed price with no fees

Cons

• Custodian fees range from $225 to $325 per year

• Other costs and prices not publicly available

• No proprietary customer dashboard for tracking your purchases

How can I withdraw from my account?

Though you can technically withdraw funds from your gold IRA at any time, you will owe a 10% penalty if doing so before age 59.5. After you hit 59.5, withdrawals are tax-free.

By age 72, you’re required to start taking minimum distributions, per IRS rules.

Where to find Goldco alternatives

Goldco can help you open your account, fund it, and purchase your gold and silver. However, if it doesn’t fully align with what you are looking for, here are a couple of our other top-rated recommendations. Visit our guide to best gold IRAs to learn more and get started.

How we rated Goldco

Our rating for Goldco was determined by reviewing companies based on several factors. These factors included BBB rating, Trustpilot rating, annual fees, educational resources, customer support, and collection of precious metal coins and bars.

Once a score was assigned, we then identified where each company stood out amongst its competitors to create our picks for what each company was the best for.