Legacy Precious Metals 2025 Review: Gold IRAs and Customer Concerns

3.5 _/5

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Gold IRA & Metals

• We found representatives to be proactive about explaining an ongoing transition to a new custodian
• The company offers gold and silver IRAs and coins
• The company provides a free gold investment guide after sharing your contact information

• The $25,000 minimum investment for gold IRAs may deter new investors
• Fee details weren’t available even when we contacted the company directly
• Legacy Precious Metals holds an “F” rating on the BBB for unresolved complaints
• Specific details on the company’s buyback policy remain unclear

Legacy Precious Metals offers a secure way to purchase precious metals, including silver and gold. It caters to investors looking to diversify their retirement portfolios through gold and silver individual retirement accounts (IRAs). These specialized IRAs enjoy tax advantages while holding stable assets. 

Legacy Precious Metals emphasizes personalized service and educational resources online, but our research reveals a mixed experience. Frequent attempts to contact the company for additional details resulted in a single callback that produced little more than an apology from the rep that the company was in the midst of transitioning service providers. In this guide, we’ll explore Legacy Precious Metal’s strengths, weaknesses, customer feedback, and alternatives to help you decide whether it is a company truly worth investing in. 

Table of Contents

1. What does Legacy Precious Metals offer?
2. How much does Legacy Precious Metals cost?
3. Where does Legacy Precious Metals store my precious metals?
4. How to open an account with Legacy Precious Metals

What does Legacy Precious Metals offer?

Legacy Precious Metals offers precious metals sales and home delivery of gold and silver coins. The company also provides a free guide to investing in gold to address any concerns you may have about precious metals. Here’s an overview of its products and services. 

Gold IRA

A gold IRA is an investment account that allows you to hold gold, silver, and other precious metals as part of your retirement savings. Legacy Precious Metals assists clients with setting up gold or silver IRAs, including rollovers from other retirement accounts. Gold IRAs offer tax advantages similar to traditional IRAs, with the added security of owning a tangible asset. 

Coins

The company sells IRA-approved gold and silver coins. Some of the more popular options include the American Gold Eagle and the Canadian Maple Leaf. Coins are an excellent way to begin your journey into investing in precious metals because they are small and easy to store. 

Additional services

The company claims it offers a no-questions-asked buyback program to all clients for added flexibility if your circumstances change. However, we when I contacted the company for more details about this policy, I didn’t get the answers I was looking for.

Additional services include delivery of your precious metals to your door and competitive pricing. The company aims to be a comprehensive resource for precious metal investing and direct shipping.  

How much does Legacy Precious Metals cost?

Legacy Precious Metals requires a minimum investment of $25,000 for gold IRAs. This price point is higher than we’d prescribe for a beginner investor, but it is suitable for serious investors looking to diversify their retirement portfolio. 

When we reached out for more details about fees, Legacy Precious Metals indicated that it was transitioning to a new custodian. As a result, specific details regarding account setup fees, maintenance fees, and storage fees aren’t provided at this time.  

If you’re looking for a more accessible price point as a beginner investor, several top-rated gold IRA companies have lower minimums. For instance, American Hartford Gold has a minimum investment requirement of $10,000 to open an account. Trusted alternatives such as American Hartford Gold are a valuable option when you run into a lack of transparency.   

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How Much Money Do I Need to Invest in Gold? [Minimum Amounts and Solutions for Small Investors] 

Legacy Precious Metals customer reviews

The company’s reviews are positive overall, especially on Trustpilot, where it earns 4.8 out of 5 stars with 150 reviews as of January 21, 2025. Customers there mention the company’s knowledgeable service agents, educational resources, and easy account setup. Reviewers also appreciate the company’s transparency and personalized service.

The Better Business Bureau (BBB) highlights areas for improvement. The company has an “F” BBB rating due to unresolved complaints, which reflects a lack of ability to address customer concerns, specifically delayed responses and deliveries.

Where does Legacy Precious Metals store my precious metals?

The IRS requires precious metals for gold IRAs to be stored in an approved depository if you want to retain the tax advantage. These depositories meet strict security and insurance standards to safeguard your investment. Legacy Precious Metals partners with IRS-approved depositories to store your precious metals. 

Well-regarded depositories include Delaware Depository and Brinks, known for their high standards for storing precious metals. Each investor’s metals are kept separate and not mixed in with other investors’ assets. This practice of segregating storage guarantees ownership of bullion or coins. 

Legacy Precious Metals doesn’t list the specific depositories it partners with online, but upon contacting customer service, the rep assured us the company provides secure and compliant storage solutions for its customers. We recommend inquiring directly to confirm what options are available to you; Legacy Precious Metals is in the midst of transitioning service providers. 

Can I see how my Legacy Precious Metals investments are performing?

Yes, account holders can log into their accounts through their gold IRA custodian’s online platform. There, they can access performance data, account balances, transaction history, and statements. Legacy Precious Metals’ customer service team is also available to assist you with account-related questions if you need additional support. 

How to open an account with Legacy Precious Metals

Follow these steps to start investing in a gold IRA with Legacy Precious Metals:

1. Contact Legacy Precious Metals: You can reach the company online by filling out a contact form or by calling (877) 775-8305. If you select the callback option, a representative will call you back to answer any questions.
2. Fill out the application: Legacy Precious Metals did not provide specific details about the format of the application when we contacted the company, but based on industry norms, you can expect to provide your personal information, details of any open retirement accounts, and your investment preferences. 
3. Select a custodian: As of January 2025, Legacy Precious Metals is transitioning to a new custodian. The company did not confirm whether you will have multiple options or it will assign you a custodian.
4. Fund your account: Transfer funds or roll over funds into your new account with Legacy Precious Metals, which has a $25,000 minimum investment. This amount is separate from your annual IRS contribution limits. These apply to new contributions, not transfers or rollovers. 
5. Select your precious metals: Choose from gold or silver IRA-approved coins.
6. Secure your investment: Legacy Precious Metals and the custodian it partners with coordinate storage; however, due to the company transitioning custodians, we are able to provide more information on your storage options at this time.

How can I withdraw from my Legacy Precious Metals account?

Based on IRS regulations, you have two options for withdrawing funds from a precious metals IRA account:

1. A physical distribution allows you to receive the physical gold and silver in your account. These metals are shipped securely to your address. 
2. The alternative is to liquidate your metals and get a cash distribution. Your custodian sells your metals on your behalf, and the proceeds are distributed to you in cash. 

Keep in mind that IRAs have age restrictions for distributions, and penalty-free withdrawals aren’t allowed under the age of 59. 

Pros and cons of Legacy Precious Metals

Here is a list of several advantages and disadvantages of investing with Legacy Precious Metals to help you decide whether this company aligns with your investment goals. 

Pros

• Helpful customer service

  It took me a few attempts to speak with someone at Legacy. However, once I did, the customer service representative showed a willingness to provide guidance while the company was transitioning service providers. The rep explained the company’s current challenges and committed to following up with updated information.  

• Range of products

  The company offers a selection of precious metals, including gold and silver coins as well as IRAs.

• Educational resources

  The company offers an online guide to help you decide whether a precious metals investment is right for you. To access the guide, you will need to share your email and contact information through a form on the company’s homepage. 

Cons

• High minimum investment

  The $25,000 minimum for gold IRAs might deter novice investors. 

• No transparent fees

  Legacy doesn’t disclose account setup fees, maintenance fees, and storage fees online. When we contacted the company, a representative explained that they couldn’t provide fee details while the company was transitioning service providers.

• Mixed reputation

  The company’s Trustpilot reviews are positive, but its” “F rating on the BBB poses concerns about unresolved complaints. 

• Buyback program

  Legacy Precious Metals states on its website that it has a no-questions-asked buyback policy, but when we contacted the company, we weren’t provided with specific details about the program. 

Legacy Precious Metals alternatives

Legacy Precious Metals offers a range of products and online educational resources, but other companies may be better suited for novice investors. If you are looking for similar options with lower minimums and transparent pricing, here are several alternatives we recommend. 

American Hartford Gold 

American Hartford Gold is an all-around top-rated gold IRA provider with a strong reputation for customer service, low fees, and transparency. The company has an “A+” rating with the BBB, and its $10,000 minimum investment makes it a trusted choice for new investors. 

Priority Gold

Priority Gold’s detailed price charts let you visualize your account information so you can track your precious metal investments over time. This tool offers unmatched transparency and is more useful for market-savvy investors. Priority Gold also offers promotions, such as free silver with qualifying purchases, which can appeal to new investors starting their precious metals journey.

Preserve Gold

Preserve Gold’s no-fee buyback program makes it easy to liquidate your investments. The company also waives storage fees for up to five years on eligible accounts. Legacy’s buyback program is beneficial, but it lacks the fee transparency Preserve Gold offers. 

Learn more about these providers in our reviews of the best gold IRA companies. 

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How we rated Legacy Precious Metals

We designed LendEDU’s editorial rating system to help readers find companies that offer the best options to invest in gold. Our system awards higher ratings to companies with affordable solutions, positive customer reviews, and online transparency of benefits and terms.

We compared Legacy Precious Metals to several gold IRA providers using hundreds of data points from company websites, public disclosures, customer reviews, and direct communication with company representatives. We weighted, scored, and combined each factor to produce a final editorial rating. This rating is expressed on a scale from 1 to 5, with 5 being the highest possible score. Our take is represented in our rating, recapped below.

Product	Rating
Legacy Precious Metals and IRA	3.5/5