Is Community Tax Legit? 2025 Review of Services, Costs, and Results

4.3 _/5

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Our take: Community Tax offers a full suite of tax resolution, preparation, and assurance services nationwide. The company’s lower minimum tax debt threshold and all-in-one approach make it a good fit for individuals or small businesses looking for broad support.
That said, it lacks pricing transparency and doesn’t stand out in any one area compared to top-rated providers with stronger guarantees or more competitive pricing.

855–812-4507

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Tax Relief Services

• Available in all 50 states
• Free consultation with tax professionals
• Broad range of services, including resolution, prep, and bookkeeping
• Bilingual resources available in English and Spanish
• Money-back guarantee on investigation fees

• No upfront pricing details on most services
• Limited customer reviews on newer services like CTAX+

Community Tax offers tax relief, preparation, and assurance services for individuals and businesses in all 50 states. Founded in 2010, the company has served 110,000-plus clients and resolved more than $1.3 billion in tax debt. Its all-in-one model, combining resolution, bookkeeping, and ongoing support, can be appealing if you’re looking for a single point of contact.

But how does Community Tax stack up to competitors with stronger guarantees or lower entry costs? In this review, we’ll walk you through how the service works, what it costs, and what customers are saying, so you can decide whether it’s the right fit for your tax situation.

Table of Contents

1. How it works
2. Services
   1. Tax resolution
   2. Tax preparation
   3. Tax assurance
   4. CTAX+ subscription
3. Costs and fees
4. Potential savings and results
5. Pros and cons
6. Alternatives
   1. vs. Anthem Tax Services
   2. vs. Larson Tax Relief
   3. vs. Alleviate Tax Relief
7. How to get started
8. Refund policy 
9. Is Community Tax legit?
10. Who it’s best for 
11. Customer service and support

How Community Tax works

Community Tax starts with a free consultation, where a representative reviews your tax situation and determines if the company can help. If you choose to move forward, you’ll pay an initial investigation fee (typically $295 for individuals or $595 for businesses) so the team can begin reviewing your documents, contacting tax authorities, and outlining possible solutions.

Depending on your case, Community Tax may propose one or more of the following resolution strategies:

• Installment agreements (structured repayment plans)
• Offer in Compromise (settling for less than you owe)
• Penalty abatement
• Currently Not Collectible (CNC) status
• Wage garnishment relief

If you approve the strategy, the company will work directly with the IRS or state tax agency to negotiate on your behalf and implement the resolution. Throughout the process, you can stay in touch with your assigned representative and ask questions via phone or the online client portal.

Community Tax’s model is ideal if you want full-service support, not just a one-time resolution. But keep in mind that costs and timelines vary depending on your tax debt amount and how responsive the IRS or state is.

Community Tax services

Community Tax offers more than just tax resolution. It provides a full suite of tax services, including preparation, bookkeeping, and year-round planning through its branded CTAX+ subscription. Here’s a breakdown of what each service includes:

Tax resolution

Community Tax helps resolve federal and state tax debts by negotiating directly with the IRS or state tax agencies. Its team, made up of attorneys, CPAs, and enrolled agents, can assist with:

• Installment agreements
• Offer in Compromise (OIC)
• Penalty abatement
• Currently Not Collectible status
• Wage garnishment relief
• IRS hardship assistance

These services are tailored to each case, and you’ll work with your representative to choose the best approach before anything is submitted.

Tax preparation

Community Tax prepares both individual and business tax returns, offering professional filing support whether you’re behind on taxes or just want help getting them done correctly. Returns are handled by CPAs or enrolled agents, and you can choose to be as hands-on or hands-off as you like.

This service is available even if you don’t need tax relief help, making Community a potential one-stop shop for ongoing filing needs.

Tax assurance

This service focuses on proactive planning and IRS issue prevention. If you’re worried about future audits or just want extra oversight, tax assurance can include:

• Personalized tax strategies
• Year-round compliance support
• Identity theft assistance
• IRS notice review

It’s a good fit if you’ve resolved past tax issues and want to avoid falling behind again.

CTAX+ subscription

For $39 per month, CTAX+ gives you access to ongoing support, including:

• Annual tax planning
• Audit defense
• Filing reminders
• Tax strategy consultations

Think of CTAX+ as an affordable maintenance plan for staying compliant and reducing future tax risk. It’s marketed as an extension of your business or household’s financial wellness team.

Community Tax costs and fees

Community Tax’s pricing varies depending on the complexity of your case, the type of service you need, and the amount of tax debt involved. The company doesn’t publish flat-rate pricing for most services, but here’s what we could confirm:

Service	Estimated cost
Initial investigation	$295 (individuals), $595 (businesses)
Tax resolution	Varies by case complexity and amount of debt
Tax preparation	Varies by return type (personal vs. business)
Bookkeeping	Based on business needs and volume
CTAX+ subscription	$39/month

Community Tax emphasizes transparent pricing, and you’ll receive a personalized quote during your free consultation. That said, final costs aren’t guaranteed upfront. While that’s common in the industry, it can make it harder to budget for services, especially if your situation becomes more complicated than expected.

There’s no indication of hidden fees, and Community offers a money-back guarantee on the initial investigation if it’s unable to proceed with your case.

Potential savings and results

Community Tax says it has resolved $1.3 billion-plus in tax liabilities and served more than 110,000 clients since its founding in 2010. While it doesn’t guarantee specific outcomes, the company highlights past results that include:

• Tens of thousands of dollars in reduced tax debt
• Significant penalty abatements
• Favorable settlements through Offers in Compromise
• In some cases, even tax refunds

During your free consultation, a representative will assess your situation and explain what types of savings or resolution outcomes may be possible. That estimate is based on your financial documents, debt history, and what’s allowable under IRS or state tax relief programs.

You may also qualify for relief under the IRS Fresh Start Initiative, which allows for more flexible repayment plans or reduced settlements depending on your income and assets.

While Community Tax doesn’t publish average savings figures, its refund policy on the initial investigation fee adds a layer of confidence for people concerned about committing to a service with uncertain results.

Pros and cons of Community Tax

Before you commit to any tax relief service, it’s important to weigh the strengths and limitations. Community Tax offers a well-rounded service, but it’s not the best fit for everyone.

Pros

• Available in all 50 states

• Free consultation with licensed tax professionals

• Wide range of services, including resolution, prep, bookkeeping, and assurance

• Bilingual support with English and Spanish-language resources

• Money-back guarantee on initial investigation fees

Cons

• No upfront pricing listed for most services

• Limited customer feedback on newer services like CTAX+

Alternatives to Community Tax

Community Tax vs. Anthem Tax Services

Anthem Tax Services offers a standout money-back guarantee if it can’t reduce or rework your tax debt, something Community Tax doesn’t match outside of its limited refund on investigation fees. While both companies handle resolution, prep, and bookkeeping, Anthem may be a better fit if you’re looking for stronger protections and lower risk.

Community Tax vs. Larson Tax Relief

Larson Tax Relief is known for its free tax debt investigation, which many competitors charge for. It also offers a 15-day money-back guarantee, giving new clients added flexibility. Community Tax provides a broader range of services, including subscription-based ongoing support, but Larson may appeal more if you want upfront insights with no risk.

Community Tax vs. Alleviate Tax Relief

Alleviate Tax Relief sets itself apart with a lowest-price guarantee and a 30-day money-back policy, offering more transparent pricing protections than Community Tax. While Community has more extensive service offerings, including CTAX+ and bilingual support, Alleviate may be the better option if you’re focused on affordability and clear refund terms.

How to get started

Getting started with Community Tax is simple and doesn’t require any upfront commitment. Here’s how the process works:

1. Schedule a free consultation: You can book a consultation online or by calling the company directly. A representative will ask for basic information, such as your name, contact details, and a brief overview of your tax situation.
2. Provide supporting documents: If you choose to move forward, you’ll pay a flat fee for the investigation phase: $295 for individuals or $595 for businesses. During this step, Community Tax will request relevant financial and tax documents to analyze your case.
3. Review your resolution options: Once the investigation is complete, the team will present a proposed strategy for resolving your tax issue. This could involve setting up a payment plan, negotiating a reduced settlement, or applying for penalty relief.
4. Proceed with full-service resolution (if you choose): If you approve the plan, Community Tax will implement the resolution and serve as your representative with the IRS or state tax agency.

It’s worth noting that timelines vary depending on how responsive the IRS is and how quickly you provide documentation. You can expect to work with a dedicated point of contact throughout the process, and customer support is available during extended weekday and Saturday hours.

Refund policy 

Community Tax offers a limited money-back guarantee on its initial investigation fees:

• Individuals: $295 refund
• Businesses: $595 refund

You may qualify for a refund if:

• The company is unable to complete the investigation phase, and
• You request the refund within 10 days of payment

This guarantee only applies to the initial investigation, not the full resolution process. It’s designed to give new clients peace of mind before committing to long-term services.

Community Tax doesn’t advertise a broader satisfaction guarantee like some competitors (e.g., Anthem’s or Alleviate’s money-back protections), but this 10-day policy still puts it ahead of providers that offer no refunds at all.

Is Community Tax legit?

Yes, Community Tax is a legitimate tax relief company with more than 15 years in business. It was founded in 2010 and is headquartered in Jacksonville, Florida. The company is staffed by CPAs, enrolled agents, and tax attorneys and has helped resolve $1.3 billion-plus in tax liabilities for more than 110,000 clients.

Source	Customer rating	Number of reviews
Trustpilot	3.9/5	744
Better Business Bureau (BBB)	4.0/5	127
Google	4.4/5	821

Positive feedback often highlights:

• Professional, knowledgeable staff
• Help with complex tax cases
• Long-term customer satisfaction

Common issues include:

• Communication delays
• Mixed experiences with customer service follow-up

There are no major lawsuits or ethical concerns currently disclosed by the company or listed with the Better Business Bureau. Community Tax is BBB-accredited and holds and A+ rating with the agency.

While some clients have reported negative experiences, most reviews suggest that Community Tax is trustworthy and capable, particularly for those who want comprehensive support beyond just resolution.

Who Community Tax is best for 

Community Tax is a strong fit for individuals or business owners who:

• Owe $10,000 or more in back taxes
• Want a single provider to handle resolution, filing, and planning
• Prefer to work with a team that includes CPAs, enrolled agents, and tax attorneys
• Value ongoing support through a monthly subscription (CTAX+)

It’s especially useful if you’ve had past IRS issues and want help preventing future problems, thanks to its year-round assurance services. The company also offers bilingual resources, making it a good choice for Spanish-speaking taxpayers.

However, if you’re looking for transparent pricing, a lowest-price guarantee, or a broader refund policy, you may want to compare options like Alleviate or Anthem before committing.

Customer service and support

Community Tax offers multiple ways to get in touch, whether you’re a new prospect or an existing client.

• Email: [email protected]
• Phone: 855-812-4507
• Mailing address: Community Tax LLC, 7775 Baymeadows Way Suite 205, Jacksonville, FL 32256
• Online contact: The company’s website offers an option for online contact to schedule a consultation or request a response. You can also chat with a virtual tax assistant.

FAQ

Does Community Tax help with state tax debt?

Yes. Community Tax works with both federal and state tax agencies. Whether you owe back taxes to the IRS or your state’s department of revenue, the team can help negotiate repayment or settlement options.

Can I use Community Tax for tax filing only?

Yes. You don’t need to be in tax trouble to use Community’s services. The company offers tax prep for individuals and businesses, even if you don’t need resolution or representation.

Is CTAX+ required to work with Community Tax?

No. The CTAX+ subscription is optional and designed for ongoing planning, audit defense, and compliance support. You can use Community for one-time resolution or tax prep services without enrolling in CTAX+.

How we rated Community Tax

We designed LendEDU’s editorial rating system to help readers find companies that offer the best tax relief solutions. Our system awards higher ratings to companies with affordable solutions, positive customer reviews, and online transparency of benefits and terms.

We compared Community Tax to tax relief companies, using hundreds of data points from company websites, public disclosures, customer reviews, and direct communication with company representatives. We weighted, scored, and combined each factor to produce a final editorial rating. This rating is expressed on a scale from 1 to 5, with 5 being the highest possible score. Our take is represented in our rating, recapped below.