What we like:
Short waiting period for accidents
|Monthly Premium||As low as $32/month for dogs and $26/month for cats|
|Deductible||Customizable deductibles between $50 and $500|
|Benefit Limits||$2,000 to $20,000 annually|
|Age Restrictions||Not disclosed|
As more pet owners treat their animals as members of their family, the costs of veterinary care have been going up. Today, it’s possible to keep dogs and cats healthy with expensive procedures to treat serious and chronic conditions — but many families are left wondering how to pay for care.
That’s where pet insurance comes in. Pet insurance can protect your animal in case of accident or illness, and some policies also provide coverage for routine and wellness care. You need to find the right coverage for your animal, and one good insurance company to consider is PetFirst Pet Insurance.
PetFirst offers flexible pet insurance plans that let you pick your deductible, annual limit, and reimbursement rate. You can also add a Routine Care Rider to cover wellness care to keep your pet strong and healthy. This PetFirst Pet Insurance review will show you what you need to know.
In this review:
- Benefits of PetFirst Pet Insurance
- Downsides of PetFirst Pet Insurance
- What Does PetFirst Insurance Cover?
- How Much Does PetFirst Insurance Cost?
- Where Is PetFirst Insurance Available?
- PetFirst Insurance Customer Service
PetFirst Insurance Review
PetFirst began supplying pet insurance to dogs and cats in 2003 and has since become one of the fastest-growing pet health providers in North America.
PetFirst offers plans fully customizable to your family’s needs. You can take your pet to any licensed vet clinic, emergency clinic, or specialist in the U.S. and simply submit your vet bills for reimbursement. The claims process usually takes less than two weeks, so you’ll get your money back fast. And unlike many pet insurance providers, PetFirst has no upper age limit on the animals it will cover — even senior pets can get insured with PetFirst.
Benefits of PetFirst Pet Insurance
PetFirst has some significant benefits dog and cat owners should consider when deciding on coverage:
- No limits on coverage options for senior animals
- Multi-pet discounts through a unique family plan (save an average of 30% compared to maintaining individual policies)
- No vet exam required
- Accident insurance coverage starts as soon as the next day after you buy a policy
- Waiting period for illness coverage is just 14 days (shorter than other competitors)
Downsides of PetFirst Pet Insurance
There are also some downsides you need to know about before signing up for PetFirst insurance:
- Every policy has an annual limit. There’s no option for unlimited coverage, unlike with some other pet insurers. PetFirst doesn’t have an aggregate or lifetime limit, though.
- PetFirst has received some poor customer reviews. It has just two out of five stars on Yelp, and some pet owners allege their claims weren’t processed properly.
- Deductibles are on a per-incident basis. That means you have to meet a deductible every time your pet needs care for a different incident in order for PetFirst to pay for covered services.
What Does PetFirst Insurance Cover?
PetFirst offers different types of plans so you can customize your coverage. For example, options include:
- Cost Conscious: Provides up to $2,000 in annual coverage, with a $250 deductible and 80% reimbursement rate (lowest monthly premium)
- Recommended: Provides up to $5,000 in annual coverage, with a $250 deductible and 80% reimbursement rate (higher monthly premium)
- Additional Coverage: Provides up to $10,000 in annual coverage, with a $250 deductible and 80% reimbursement rate (highest monthly premium)
All policies exclude coverage for pre-existing conditions, elective care, anal gland expression or removal, grooming, parasite prevention, behavioral therapy, and certain other routine health needs. You can, however, add an optional wellness rider to get coverage for your pet’s routine health care costs.
With standard plans that don’t include the wellness rider, you’re covered for:
- Accidents and illnesses, including hereditary conditions and chronic conditions
- Exam fees
- X-rays and ultrasounds
- Alternative therapies and holistic care
- Emergency care
After a 12-month waiting period, you’re also covered for various disc and ligament problems.
How Much Does PetFirst Insurance Cost?
The costs of a PetFirst Insurance policy will vary depending on which plan you select, whether you have a dog or cat, your pet’s breed, and your animal’s age. The best way to find out the specific cost to cover your pet is to get a free online quote. This will also allow you to customize your coverage and specify whether you want wellness care covered as well.
Coverage starts at $32 per month for dogs and $26 per month for cats, but if you have an older pet or want the most comprehensive coverage, you should expect to pay more.
>> Read More: Is pet insurance worth it?
Where Is PetFirst Insurance Available?
PetFirst provides pet insurance throughout North America.
PetFirst Insurance Customer Service
PetFirst customer service is available via phone at 1-855-270-7387. For customer service, you should select Option 2 when you call. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. You can also reach out via email at [email protected]
PetFirst has an A+ rating from the Better Business Bureau, but reviews from actual customers suggest problems with customer service. The insurer has a 1/5 rating on BBB’s consumer review site, and its Yelp ratings are also low.
PetFirst Insurance is a good choice if you don’t mind a per-incident deductible. It provides flexibility in coverage options and will even cover senior pets. However, annual benefit limits and poor reviews mean pet parents might want to consider other options before making a decision.4.36 PetFirst Pet Insurance