If you’re an American Express cardholder, then you’re probably aware of the variety of products the company offers, such as charge cards and credit cards.
American Express credit cards also offer some of the best benefits available to cardholders. These perks include travel rewards and statement credits, as well as membership points that can be used to purchase a number of goods and services. Cardholders also have access to airport lounges and exclusive VIP status to events like professional sports, concerts, and much more.
Not all Amex cards carry the same benefits, however, and some cards are easier to get than others. If you already hold one type of Amex card, rather than apply for a second card, you might want to simply change the type of card you have. It’s called a product change, and there are specific situations when that is allowed.
Compare American Express Cards
American Express® Gold Card
- Earn 4X membership rewards points at restaurants
- 4X points at US supermarkets (up to $25,000 per year, then 1X)
Blue Cash Preferred® Card from American Express
- 6% Cash Back at U.S. supermarkets, up to $6,000 per year then 1%
- Earn 3% Cash Back on transit and 3% Cash Back at U.S. gas stations
The Platinum Card® from American Express
- Earn 5X points on flights booked directly with airlines or American Express Travel
- Earn 5X points on prepaid hotels booked on amextravel.com
American Express Product Change: How It’s Done
When looking to switch from one Amex card to another, you must first take stock of the type of card you have. Amex charge cards, for example, can’t be switched to a revolving credit card, or vice versa; they’re two different account types. In addition, if you have a card that’s attached to a loyalty program, such as one of the Delta SkyMiles credit cards, you cannot switch products to a different rewards program.
There are three hard-and-fast Amex product change rules that govern switches:
- You cannot change from a charge card to a credit card, but you can downgrade a credit card to a charge card—if you can pay off the balance the next month
- You cannot change from a cash-back card to a membership rewards card. If you have a co-branded card, you can change within that co-brand’s products
- You cannot change a business card to a personal card, or vice versa
Once those rules are applied, an Amex product change is pretty limited. It is still possible to do a product change, you just need to do your homework beforehand to understand what your options are.
When you decide on the product change you’d like to pursue, simply call Amex directly and ask their customer service to make the change. But first, make sure you have been a cardholder longer than 13 months and your account is in good standing.
Also, check to see you are requesting a product change that is possible (such as asking to upgrade your Gold Delta SkyMiles Credit Card to a higher card within the Delta family or downgrading to a card within the same type). If all these apply to you, then the customer service representative will likely grant the product change.
Whatever you do, keep all of your accounts in good standing. If you’re behind on your payments or have a poor payment history, Amex will likely deny you any product changes.
Author: Jeff Gitlen
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